Privacy policy


This web site belongs to and is operated by Terra Cetera, LLC. We are committed to protecting and safeguarding your privacy on this web site. This policy outlines the information we may be collecting from visitors to this web site and how we will use and protect that information.

This Privacy Statement applies to Terra Cetera, LLC. web site only and does not apply to third party web sites accessible via hyperlinks from this web site.
Consent to this Privacy Statement

By using our web site in any way, such as browsing or interacting, you signify that you agree with the terms of our current Privacy Statement as posted here. If you do not agree with this Privacy Statement, you should not use this web site. Terra Cetera, LLC. reserves the right to change or remove this Privacy Statement at our discretion, without prior notice to you. We encourage you to visit this area frequently to stay informed as your continued use of our web site following the posting of changes to these terms means that you consent to such changes. 

Information Collected

We collect two types of information about visitors:

Personally Identifiable Information: Personally identifiable information is any information which can be used to identify an individual, such as a name, address, telephone number, social security number, billing and shipping information, credit card information, e-mail address or other information that you voluntarily provide to us about yourself. When you visit our web site, we do not collect any personally identifiable information about you unless you provide it to us voluntarily. You can visit our web site without telling us who you are or revealing personally identifiable information about yourself, in which case you may however be unable to participate in certain product promotions or receive product information. Participation in these promotions is completely voluntary and the user therefore has a choice whether or not to disclose this information. In the event you wish to enter a contest or survey but do not wish us to maintain your personal information for any purpose unrelated to the contest or survey, you may notify us, and provide a description of the specific contest or survey to: [email protected]. Please note that we will only collect personally identifiable information revealing social security numbers, driver’s license information, racial or ethnic origin, financial information, political opinions, religious or philosophical beliefs, union membership, health information, sex life or criminal convictions with your explicit opt in consent, and only to the extent necessary for the provision of the services offered by our web site. You should understand that, if provided, this information will only be used in accordance with applicable law. Providing this information is strictly voluntary and you will not be subject to any adverse action or treatment if you choose not to provide this information.

Aggregate and Statistical Data: Terra Cetera, LLC. does not collect any certain non-personally identifiable aggregate data called web log information (such as your web browser, operating system, pages visited, etc.) and use cookies or web beacons when you visit some of our web pages. We do not collect your Internet Protocol (IP) address. An IP address is a number that is assigned to your computer when you use the Internet. We do not use cookies to retrieve information that is unrelated to your visit to or your interaction with this web site.

How Information is Collected

Personally Identifiable Information:  Terra Cetera, LLC. collects personally identifiable information from its web site visitors only on a voluntary basis. Such information may be collected from you if you choose to participate in the following via our web site: web site registrations, contests, questionnaires, surveys, consumer service contacts, employment inquiries, product purchases, or other similar activities requiring the submission of personally identifiable information. We may enhance or merge the information that you provide with information about you obtained from third parties for the same purpose.

Aggregate and Statistical Data: Cookies and web beacons are not used to collect non-personal information automatically from visitors to our site. A "cookie" is a small piece of data that can be sent by a web server to your computer, which then may be stored by your browser on your computer´s hard drive. Web beacons are electronic files that allow a party to count users who have visited that page or to access certain cookies.

Most Internet browsers enable you to erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. Please refer to your browser instructions or help screen to utilize or learn more about these functions. If you disable cookies, however, you may not be able to use certain personalized functions of this web site.

Statistical non-personally identifying information (e.g., gender, zip code, etc.) is only collected if you voluntarily submit it to us.

Use of Information

Personally Identifiable Information: We collect, maintain and use personally identifiable information you have voluntarily submitted to our web site for the following purposes:

- helping to establish and verify the identity of users; 

- opening, maintaining, administering and servicing users profiles, accounts or memberships; 

- processing, servicing or enforcing transactions and sending related communications; 

- providing services and support to users;

- to conduct sweepstakes, surveys and contests, and to provide the results thereof;

- improving the web site, including tailoring it to users´ preferences; 

- providing users with product or service updates, promotional notices and offers, and other information about Terra Cetera, LLC. 

- responding to your questions, inquiries, comments and instructions;

- maintaining the security and integrity of our systems.

Aggregate and Statistical Data: Terra Cetera, LLC. does not use web log information (such as your web browser, operating system, pages visited, etc.) to help design our web site, identify popular features, or for other managerial purposes.   

Data Sharing and Storage

Personally Identifiable Information: Terra Cetera, LLC. may use unaffiliated companies such as agents or contractors to help it maintain and operate its web site, to provide you with services that you have requested, to perform outsourced recruitment functions for us, or for other reasons related to the operation of its business, and those companies may receive your personally identifiable information for that purpose. These companies are restricted from using this data in any way other than to provide services for us.

Terra Cetera, LLC. reserves the right to release your personally identifiable information if required to do so by law, search warrant, subpoena, court order or upon request of government authorities.  We will not provide your personally identifiable information to third parties in connection with the sale or transfer of a business to which you submitted your information. Terra Cetera, LLC. will not give or sell your personally identifiable information to any other third party without your consent, unless required by law or disclosed to you at the time when the information is collected.

Terra Cetera, LLC. is committed to securing the data you provide us and will take reasonable precautions to protect your personal information from loss, misuse or alteration.  Agents or contractors of Terra Cetera, LLC. who have access to your personal information in connection with providing services for us are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for Terra Cetera, LLC. If transactions are offered on this site, transaction information is transmitted to and from us in encrypted form using industry-standard secure connections to help protect such information from interception. Please be aware, however, that any email or other transmission you send through the Internet cannot be completely protected against unauthorized interception.

Your Choices Regarding Your Personal Information

You are in control of the personally identifiable information you provide to Terra Cetera, LLC. via our web site.

If you have submitted personally identifiable information through our Terra Cetera, LLC. web site and you would like to have that information deleted from our databases, please contact our Privacy Coordinator via e-mail at [email protected]. We will use reasonable efforts to remove your personal information from our files and confirm to you that your personally identifiable information has been deleted (save for an archival copy which is not accessible by you or third parties on the internet). The archival copy is retained only for as long as Terra Cetera, LLC. reasonably considers necessary for audit and record purposes.  

Before providing you with your personally identifiable information or correcting, updating or deleting such information, we reserve the right to verify and authenticate your identity and the personally identifiable information to which you have requested access. Access to or correction, updating or deletion of your personally identifiable information may be denied or limited by Terra Cetera, LLC. as otherwise permitted by applicable law. We will respond to information access requests within 30 days of receipt. If we require additional time to provide access to your information, we will acknowledge receipt of your request within 30 days and promptly supplement our response within the time period required by applicable law.  

Links to Other Sites

Our sites may contain links to other web sites. Terra Cetera, LLC. is not responsible for the privacy practices or the content of the other web sites. Please note that the privacy policies applicable to such third party web sites may differ significantly from the Terra Cetera, LLC. Privacy Statement, so we advise you to please read them carefully before using those sites. Terra Cetera, LLC. cannot be held liable for any actions by or content of such third party web sites.

Our web pages might be equipped with plug-ins of the social network, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook").  Such plug-ins might in particular be Facebook's "Like" button respectively. If you access one of our web pages that is equipped with such a plug-in, your internet browser will make a direct connection to the Facebook servers and the plug-in will be displayed on the screen through communication to your browser. The plug-in will inform the Facebook server which of our web pages you have visited. If you are a member of Facebook and are logged on to Facebook user account while visiting our web page, Facebook will relate this information to your Facebook user account. On making use of any of the plug-in functions (e.g. clicking the "Like" button, leaving a comment), this information will also be related to your Facebook user account; Further information on the collection and use of data by Facebook and on the rights and possibilities available to you for protecting your privacy in this context can be found in Facebook’s data protection information. If you want to avoid that Facebook is able to relate the visit of our web page to your Facebook user account, you have to log-off your Facebook user account prior to visiting our web pages.

Queries and Complaints 

Terra Cetera, LLC. is committed to working with consumers to obtain a fair and rapid resolution of any complaints or disputes about privacy. Please send us your questions or comments regarding our privacy practices to [email protected].

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